Shipping Policy

What is the delivery time?
The delivery period consists of two periods:
• Processing time:
Your order will be checked, approved, and packaged within 1 business day after your order. Your package will then be prepared for shipment.
• Delivery time:
Canada: 7-12 business days
The shipment is handled by DHL
*All shipping times exclude customs delays. During busy periods such as Christmas, Black Friday, and New Year, delays may occur.

WHAT DOES SHIPPING COST?
We offer our customers free premium shipping worldwide. This includes insurance in case of theft, loss, or damage to the package.

WHERE IS MY PACKAGE?
After the package is shipped, you will receive an email with a tracking number.
You can track your order here: https://vellista.com/a/tracking 
For logistical reasons, the shipment may be sent in multiple packages.

MY TRACKING NUMBER DOESN’T WORK?
It can take up to 5 business days for the location to be updated. We ask for your patience.
If the tracking shows no information, please contact us.